Online Casino FAQ: Your Questions About Games, Bonuses, Software, and More – Answered!
We receive a lot of questions about online casinos every day. We mean LOTS.
And while we’d love to answer every question individually, we receive so many of the same questions that it makes far more sense to post them with our answers on one page – this page.
Below, you’ll find general questions about gambling at online casinos. They span topics like casino bonuses, gambling laws, and banking.
If you have a question you don’t see answered here, email us and we’ll do our best to add it here.
Click the following links to find your specific question:
General
How do I contact the casino if I have a question or problem?
Each casino will have different ways you can reach out to them. These are the most common options:
- Email – Either by using an email address or filling out a contact form.
- Live Chat – You can contact them in real time from their website.
- Phone – Call them using one of the posted phone numbers.
- Skype – Contact them by Skype instant messenger. This is the rarest option.
If you have a question, there’s a good chance they’ve already answered it. You’ll find that most online casinos have FAQ pages where they answer all the commonly asked questions they receive. You should start there if you’re looking for an answer ASAP.
Can I play without using real money?
Yes. Most online casinos let you play for “play” or fake money.
However, keep in mind that at most casinos, you’ll still need to create an account. The only exceptions we know of are Bovada (US) and Bodog (CA). You can play (most of) their games without creating an account.
What should new online casino players know?
This is a vague question, so it’s a bit difficult to answer. But here’s a quick list of things we think all new casino players should be aware of.
- Most casinos suck for one reason or another that DOESN’T have anything to do with their games – usually – because most casinos use the same half dozen software companies. They suck because of scams they pull or slow cash-out times. So it’s imperative that you do your research before joining a casino.
- Players outside the US should stick to casinos that DO NOT accept Americans. These casinos are far, far better in every way (games, promos, safety, compatibility, banking, etc.).
- Every casino offers a bonus or free cash offer. So don’t make the mistake of picking a casino for their offers. Make sure they’re honest, have games you want to play, and banking options you can use.
- Banking is the least consistent thing about online casinos – the banking options they accept, the fees they charge, the time it takes to process payments, etc. This is the first thing about a casino we recommend scoping out.
- The best games come from software companies like Microgaming, Playtech, NetEnt, and IGT. Most of these companies only work with casinos that DO NOT accept Americans – unless you live in one of the states that have legalized online gambling.
- The best casino software for Americans is BetSoft, followed by (arguably) RealTime Gaming and Rival Gaming.
- Bonuses aren’t “free,” no matter what the advertisement says. You’ll have to spend money playing casino games to earn your bonus before you can cash out.
Those are the most important bits of advice we’d pass on to a new player.
What online casinos are rogue/blacklisted?
You can view an entire list of rogue online casinos on our dedicated page here.
How do you access an online casino that’s blocked in your country?
There are only two ways we know of.
The legit way is to access the casino from another country that’s NOT blocked. But we don’t think that’s what you’re asking.
To access a blocked site from your country, the only way we know of is to use a VPN. This routes your IP through a tunnel IP from locations all over the world.
However, we don’t recommend doing this.
Where is a good place for beginners to start?
If you’ve never gambled before, online or otherwise, we suggest joining a casino we recommend that accepts the banking option(s) you’d like to use.
Most casinos will have the same basic games – slots, video poker, keno, blackjack, craps, roulette, and other table games. So no need to worry about that.
If you just want to get your feet wet, slots, keno, and scratch tickets require the least amount of knowledge before you get started. But don’t let that stop you from playing other games. Since you’re not playing games with other players or real dealers (unless you’re playing a live dealer game), you can take your time without fear of holding the game up. You can learn the rules of whatever game you’d like to play at your own pace.
So with that in mind, we think blackjack, video poker (Jacks or Better), and 3-card poker are some of the easiest casino games to learn.
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